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Lightning storms can cause permanent damage with electrical devices, especially your computer. The most effective ways to prevent the problems are listed below:
» Install a surge protector between the power socket and the computer's power cable, and spend the extra $20 to $30 to get an actual surge protector, not just a power strip.
» Get surge protectors that offer protection from surges through network cables.
» Check protection devices regularly. At least once a year you should inspect your power protection devices to make sure that they are functioning properly.
» Use dedicated circuits, if possible, putting the computer on its own power circuit, so it isn't sharing the power with other electronic devices.
» Turn off and disconnect the power cord during an electrical storm.
» Turn off power during a blackout. If you lose power, when the power comes back on the signal can initially be inconsistent, which can make things more difficult for your power supply.
» Get surge protectors that offer protection from surges through network cables.
» Check protection devices regularly. At least once a year you should inspect your power protection devices to make sure that they are functioning properly.
» Use dedicated circuits, if possible, putting the computer on its own power circuit, so it isn't sharing the power with other electronic devices.
» Turn off and disconnect the power cord during an electrical storm.
» Turn off power during a blackout. If you lose power, when the power comes back on the signal can initially be inconsistent, which can make things more difficult for your power supply.
If you are not running anti-virus and anti-spyware software or are not up to date on your anti-virus or anti-spyware definitions, we would recommend you update those products or install new copies of them and do a full system scan. More often than not, internet congestion is usually the fault of a virus or spyware software being resident on the computer.
You may also want to uninstall software you are no longer using.
Depending on the computer's age you may want to think about upgrading as well.
You may also want to uninstall software you are no longer using.
Depending on the computer's age you may want to think about upgrading as well.
Warning: Failure to restart your equipment in the correct order could prevent you from accessing the internet.
- Shut down your computer
- Unplug the power cable from your Router
- Unplug the power cable from your Cable Modem
- Wait 1 minute
- Plug the power cable into your Cable Modem
- Wait until the Online or Cable light stops flashing
- Plug the power cable into your Router
- Wait 2 minutes
- Power on your computer
2. I want to use multiple computers or other internet devices (video game systems, internet phone) on my internet connection, how do I do this?
You would need a product called a "Router." This is sold in most popular electronic stores as well as through GLW Broadband directly. You can call our offices for our current prices.
A router gives you the ability to hook up multiple devices (usually 4) to a single cable modem. Wireless routers are also available. These allow multiple wireless devices to also use your internet connection. Typically the wireless routers also have wired plugs on them as well.
A router gives you the ability to hook up multiple devices (usually 4) to a single cable modem. Wireless routers are also available. These allow multiple wireless devices to also use your internet connection. Typically the wireless routers also have wired plugs on them as well.
If you are not running anti-virus and anti-spyware software or are not up to date on your anti-virus or anti-spyware definitions, we would recommend you update those products or install new copies of them and do a full system scan. More often than not, internet congestion is usually the fault of a virus or spyware software being resident on the computer.
If you are running "Peer to Peer" (aka P2P) applications you may want to try disabling them. Typically these programs will send data out when you are not using them causing your internet to perform poorly.
If this does not solve your problem, please call our office at (440) 926-3230.
If you are running "Peer to Peer" (aka P2P) applications you may want to try disabling them. Typically these programs will send data out when you are not using them causing your internet to perform poorly.
If this does not solve your problem, please call our office at (440) 926-3230.
4. I am going to be away from home, can I still have access to the internet/email while away from home?
We only offer internet service locally through cable, however, you can still check your email while away using another internet connection with our webmail service.
1. I need a walk through for setting up Outlook Express or Windows Mail (Vista) with my email account.
Use the information found on this page: https://www.glwb.net/email.php to fill out the required information in your email client.
You must first call us and provide the desired username and password. Please call us at (440) 926-3230 to have an email account setup.
We currently provide 3 email accounts with all residential subscribers. Additional accounts are available for $1/ea a month.
At the top right of this site is a link called "Webmail." You can either click that link or use this one (http://webmail.glwb.net).
You will be presented with a login screen.
Your 'Username' is the portion of your email address that is before the @ sign. (i.e. for jsmith@glwb.net you would use 'jsmith' as the username). Your password is your normal email password.
You will be presented with a login screen.
Your 'Username' is the portion of your email address that is before the @ sign. (i.e. for jsmith@glwb.net you would use 'jsmith' as the username). Your password is your normal email password.
As long as you are on a computer that has internet access you can use our webmail service.
This may be caused by different things, here are a few things for you to check:
1. If you are receiving an error message similar to "Socket error: 10061, Error Number: 0x800ccc0e" when using Outlook or Outlook Express this is due to you having some sort of "Internet Security" or "Firewall" software installed on your machine. Disabling this software should solve your problem.
2. Your internet might be out. Make sure you can browse a website. If you cannot, you are having a general internet outage. Please call our office for support (440) 926-3230.
1. If you are receiving an error message similar to "Socket error: 10061, Error Number: 0x800ccc0e" when using Outlook or Outlook Express this is due to you having some sort of "Internet Security" or "Firewall" software installed on your machine. Disabling this software should solve your problem.
2. Your internet might be out. Make sure you can browse a website. If you cannot, you are having a general internet outage. Please call our office for support (440) 926-3230.
Programming code that was designed to do something usually counterproductive and occasionally destructive, whether through ignorance or malice. A virus makes copies of itself without any conscious human intervention. Some viruses do more than simply replicate themselves; they might display messages, install other software or files, delete software of files, etc. A virus requires the presence of some other program to replicate itself. Typically viruses spread by attaching themselves to programs and files. For example, the file formats for Microsoft word processor and spreadsheet programs allow the inclusion of programs called "macros" which can in some cases be a breeding ground for viruses.
Any software that covertly gathers user information through the user's Internet connection without his or her knowledge, usually for advertising purposes. Spyware applications are typically bundled as a hidden component of freeware or shareware programs that can be downloaded from the Internet. Once installed, the spyware monitors user activity on the Internet and transmits that information in the background to someone else. Spyware can also gather information about e-mail addresses and even passwords and credit card numbers. Also called adware or malware.
Accessing your Voice Mail messages from your home subscriber line:
Dial *97 to access your Voice Mail
Dial *97 to access your Voice Mail
Accessing your Voice Mail messages from a location other than your subscriber line:
1. From any phone, dial the number of the subscriber with Voice Mail.
2. When the greeting message is playing, dial the star key (*) to interrupt the message and access your Voice Mail options.
3. When prompted, enter your Password and press the # key.
4. Press 1 to listen to your new voice messages
5. Press 2 to change folders, old voice messages
6. Press 0 to access the personal options menu
7. At any moment, you can press the star key (*) to go back to the main menu
1. From any phone, dial the number of the subscriber with Voice Mail.
2. When the greeting message is playing, dial the star key (*) to interrupt the message and access your Voice Mail options.
3. When prompted, enter your Password and press the # key.
4. Press 1 to listen to your new voice messages
5. Press 2 to change folders, old voice messages
6. Press 0 to access the personal options menu
7. At any moment, you can press the star key (*) to go back to the main menu
Adding / changing a personal voice message greeting:
1. Dial *97 from your phone line to access your Voice Mail system
2. Enter your Password
3. Press 0 to access the personal options menu
4. Press 1 to record your unavailable message
5. Follow voice prompts to add or change your personal voice message greeting
1. Dial *97 from your phone line to access your Voice Mail system
2. Enter your Password
3. Press 0 to access the personal options menu
4. Press 1 to record your unavailable message
5. Follow voice prompts to add or change your personal voice message greeting
Changing a Password on your new Voice Mail system:
1. From the subscriber phone, dial *97
2. Press 0 to access your personal options
3. Press 5 to change your password
4. Enter the new password/Password
5. When prompted, confirm your new Password
6. An automated system greeting will follow
1. From the subscriber phone, dial *97
2. Press 0 to access your personal options
3. Press 5 to change your password
4. Enter the new password/Password
5. When prompted, confirm your new Password
6. An automated system greeting will follow
To enable call forwarding:
From your VoIP phone line dial *72 followed by the number you would like to calls to be forwarded to.
To disable call forwarding:
From your VoIP phone line dial *73
From your VoIP phone line dial *72 followed by the number you would like to calls to be forwarded to.
To disable call forwarding:
From your VoIP phone line dial *73